How do I enroll in the Online Banking Service?
Personal / Business
What should I do if I forget my User ID?
The User ID can be found by clicking the 'Find ID' button and entering your personal information at Shinhan Bank India Online Banking website (https://in.shinhanglobal.com).
What should I do if I lose my password?
Please visit the branch for personal and Single User Corporate, Multi-level Corporate Administrators with a valid certificate and the required documents. Multi Corporation approver and entry user can request a change of password.
What is a security device?
The security device is used to secure the fund transfer or domestic transfer transactions, etc. Security card is available. The security device will be provided when the customers register for the Online Banking Service at the branch.
Why are some Internet banking services not provided on Smart Devices?
Due to limitations on smart devices, some services are not provided for mobile banking apps, as below:
Bulk Transfer related menu
Some AR and related menu
Approval line register
Global approval management
User PC management
What is the SiteKey and security questions & answers?
This is an additional authentication procedure to secure customers' valuable information and protect them from ID theft and cybercrimes. The security questions and images are additional security processes to verify the identification of customers, which protects the customers' information from ID theft and other cybercrimes. You will be asked to answer security questions if your computer is not registered.
What should I do if the SiteKey image and title differ from the ones I originally set up?
The SiteKey and title are the information you set up when enrolling in the Online Banking Service. Before logging on to the Online Banking Service, customers can verify if the current site is a valid Shinhan website with the Sitekey and Sitekey image. If the personalized SiteKey and SiteKey image differ from what you set up, do not enter your password or financial or personal information. Please confirm the website is not a phishing site.
How can I delete the registered PC information for Online Banking Services?
What should I do if I lose the security device?
Log in to Shinhan Bank India Online Banking Service (https://in.shinhanglobal.com) to report the loss of a security device under the 'Security Device Lost' menu or report the loss by calling the branch. If the loss of a security device is reported, Online Banking Service will be suspended. The Online Banking Service can be reinstated by canceling the loss report of the security device at a branch with your valid ID and required documents or getting a new security device.