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Mumbai

Address
Unit No. 001, Ground Floor,
Peninsula Tower 1, Peninsula Corporate Park,
G K Marg, Lower Parel,
Mumbai - 400013
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 022-61992000

New Delhi

Address
2nd and 3rd Floor
D-5 South Extension – Part 2
New Delhi – 110049
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 011-45004800

Poonamallee

Address
No.84/1C2B1,Madavilakam Village
Poonammallee Taluk
Thiruvallur Dist 600123
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 044-67144400

Pune

Address
Ground Floor, Red Building, Plot No. 2
Galaxy Society, Boat Club
Pune 411 001
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 020-67044810

Ahmedabad

Address
Shapath V, First Floor, Unit 2 and 3
Beside Crowne Plaza Hotel
Opp. Karnavati Club, S G Road
Ahmedabad – 380015
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 079-71170400

Ranga Reddy

Address
SLN Terminus, 1st Floor, Survey No. 133
Gachibowli, Serilingampally Mandal
Ranga Reddy Dist
Telangana – 500032
Business Hours
Mon-Sat: 09:30-16:30
(2nd and 4th Saturdays are Holiday) Sun: Closed.
Tel: 040-66352000

Head Office

Address
Unit No 701/702,7th floor,
Peninsula Tower 1, Peninsula Corporate Park
G.K Marg, Lower Parel
Mumbai-400013
Tel: -(022) 6199 1990

1. For Debit card Payment and Transaction related queries or enquiries. Please contact our 24 X7 Helpline: - 044 6132 0407

2. Email Us

3. Write to us

Escalation matrix
Level 1

Banking customers can contact the Head of Operations of the respective department (verbally or in writing), explaining the details of the issue concerned. All efforts will be made by the concerned bank official to sort out the matter at level 1. If the matter is not resolved at level 1, then the bank customer has access to level 2.

Contact information

NEFT – Customer Facilitation Center – for a list of main contacts for NEFT transactions of Other Banks – click here

Level 2

If the customer is not satisfied with the response from level 1, then the customer can escalate his/her complaint in writing to the General Manager of the Branch, who is appointed to handle complaints and grievances. All attempts will be made to resolve/address the complaint within 7 days of receiving a complaint in writing.

Level 3

If the customer is not satisfied with the response from level 2, then the customer can escalate his complaint in writing to The Principal Nodal Officer, Ahmedabad branch, Shapath V, 1st Floor, Unit No 2 and 3, Beside Crowne Plaza Hotel, Opp Karnavati Club, S G Road, Ahmedabad - 380 015, Email Id - sanjaysri@shinhan.com 

Level 4

If the customer is not satisfied with the response from level 3, then the customer can escalate his complaint in writing to Internal Ombudsman Officer (Head BSD – Liability) at the Head office.

Level 5

If the customer does not receive any response within one month from the date the bank received the representation, then the customer may write to the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India under its Banking Ombudsman Scheme 2006, to look into the provision of satisfactory service by banks. The complaint can be lodged.

Escalation Level First Level Second Level Third Level Fourth Level Fifth Level
Authorities for Escalation Branch Operation Head(Nodal Officer) General Manager of the Branch Principal Nodal Officer(Nodal Officer - Ahmedabad Branch) Internal Ombudsman Officer (Head BSD - Liability) Banking Ombudsman(Statutory body appointed by RBI)
Level Days for redressal 7 10 15 30 After 30 days
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