1. For Debit card Payment and Transaction related queries or enquiries. Please contact our 24 X7 Helpline: - 044 6132 0407
2. Email Us
3. Write to us
Banking customers can contact the Head of Operations of the respective department (verbally or in writing), explaining the details of the issue concerned. All efforts will be made by the concerned bank official to sort out the matter at level 1. If the matter is not resolved at level 1, then the bank customer has access to level 2.
NEFT – Customer Facilitation Center – for a list of main contacts for NEFT transactions of Other Banks – click here
If the customer is not satisfied with the response from level 1, then the customer can escalate his/her complaint in writing to the General Manager of the Branch, who is appointed to handle complaints and grievances. All attempts will be made to resolve/address the complaint within 7 days of receiving a complaint in writing.
If the customer is not satisfied with the response from level 2, then the customer can escalate his complaint in writing to The Principal Nodal Officer, Ahmedabad branch, Shapath V, 1st Floor, Unit No 2 and 3, Beside Crowne Plaza Hotel, Opp Karnavati Club, S G Road, Ahmedabad - 380 015, Email Id - email@example.com
If the customer is not satisfied with the response from level 3, then the customer can escalate his complaint in writing to Internal Ombudsman Officer (Head BSD – Liability) at the Head office.
If the customer does not receive any response within one month from the date the bank received the representation, then the customer may write to the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India under its Banking Ombudsman Scheme 2006, to look into the provision of satisfactory service by banks. The complaint can be lodged.
|Escalation Level||First Level||Second Level||Third Level||Fourth Level||Fifth Level|
|Authorities for Escalation||Branch Operation Head(Nodal Officer)||General Manager of the Branch||Principal Nodal Officer(Nodal Officer - Ahmedabad Branch)||Internal Ombudsman Officer (Head BSD - Liability)||Banking Ombudsman(Statutory body appointed by RBI)|
|Level Days for redressal||7||10||15||30||After 30 days|